Customizing AI Responses

Every setting that changes how the AI assistant answers you lives in one place: Customize Responses. This is the full reference for what each one does.

These are your settings, not your organization's. Nothing here affects your colleagues, and none of it changes what the assistant can read — that is your administrator's document library. For the organization-wide behaviour rules, see Prompt Management.

Opening Customize Responses

1. Open a chat page.
2. Click the gear icon in the top navigation bar. The Customize Responses panel opens.
3. Change what you want, then click Apply to save.

Cancel discards your edits. Reset to Defaults puts every setting back, after a confirmation.

The Settings

Setting	Options	What it does
Model	Default (Sonnet 5), Sonnet 5, Opus 4.8	Which model answers you. Default suits almost everyone; Opus is slower but stronger on hard analysis.
Reasoning Effort	Low — Faster, less thorough Medium — Balanced (recommended) High — Slower, more thorough	How much the model "thinks" before responding. Low is good for simple questions; High is better for complex analysis. This control only appears on Sonnet — switch to Opus and it disappears.
Tone of responses	Default, Professional, Friendly, Concise	How the assistant communicates.
Length of responses	Default, Short, Detailed	How much detail each answer carries.
AI role	Default, Subject Matter Expert, Teacher, Quick Assistant	The persona it adopts. Teacher explains step by step; Quick Assistant gets to the point.
Your role	Default, Engineer, Developer, Architect, Project Manager, Executive, Director, Field Inspector, Technician, Coordinator, Administration	Tells the assistant what you do, so it pitches answers at the right level. This is separate from AI role and from your nickname.
AI nickname	Free text, up to 50 characters	What you want to call the assistant.
Your nickname	Free text, up to 50 characters	What the assistant calls you.
Ask clarifying questions	On / Off	When on, the assistant asks a follow-up instead of guessing at an ambiguous question. On by default.
Additional instructions	Free text, up to 1,000 characters	A standing instruction applied to every conversation — for example, "Always cite specific code sections when referencing documents." A running character count sits under the box.
Timezone	UTC, Eastern, Central, Mountain, Arizona, Pacific, Alaska, Hawaii	Used for dates and times in answers. This is a fixed list of seven United States zones plus UTC — if you work outside them, pick UTC and convert.

Reasoning Effort vanishing is not a bug. It only applies to Sonnet models, so choosing Opus 4.8 removes the control. Your saved value comes back when you switch to a Sonnet model again.

One setting lives elsewhere. The message template used when sending SuperClear AI photo analysis into chat is edited in the SuperClear AI panel, not in Customize Responses.

Where to Start

If you are unsure, leave everything on Default — the defaults suit most people, and you can adjust as you get a feel for the assistant. The two settings that change the most for the least effort are Length of responses and Your role.

Troubleshooting

There is no gear icon

Solutions:

• The gear is on the chat page header, not on the Home screen. Open a chat first.
• On a narrow screen the header controls collapse into the right-hand cluster. Widen the window if you cannot see it.

Reasoning Effort has disappeared

Solutions:

• Your Model is set to Opus 4.8. The control only applies to Sonnet models.
• Switch back to Default (Sonnet 5) or Sonnet 5 and your saved value returns.

I changed a setting but answers look the same

Solutions:

• Check you clicked Apply. Cancel discards everything you changed.
• These settings shape how the assistant writes, not what it knows. If an answer is missing information, the document library is the place to look — see Documents and AI Chat.
• Ask a fresh question. A setting change does not rewrite answers already on screen.

Related Articles

• AI Chat Tools and Smart Search — What the assistant can do, and how its tools work
• Documents and AI Chat — Asking questions of your company's documents
• Getting Started with GrndCtrl — Signing in and finding your way around
• Prompt Management — The organization-wide policies an administrator sets (administrators)

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