Stix and Brix Frequently Asked Questions – NXT Construction Support

Find quick answers to common questions about Stix and Brix. Can't find what you're looking for? Contact us at support@nxtconstruction.ai.

General Questions

What is Stix and Brix?

Stix and Brix is the employee portal built by NXT Construction Technologies. It provides a single hub for company news, AI-powered document search, team messaging, employee recognition, resource links, and feedback — all accessible through your web browser.

Who is Stix and Brix for?

Stix and Brix is for all employees in your organization. Every team member gets access to the portal's features using their existing company credentials (Microsoft, Google, or email/password depending on your organization's configuration).

Does Stix and Brix cost anything?

Stix and Brix is provided by your organization as part of its NXT Construction Technologies subscription. There is no separate cost for individual employees.

What other products does NXT Construction offer?

NXT Construction Technologies builds several products for the construction industry:
- NSPEC — AI-powered field report and inspection platform
- NSPEC-X — Quick Procore observation entry tool
- SuperClear AI — AI-powered building envelope defect detection
- Stix and Brix — Employee portal (this product)

You can access some of these products directly from the Stix and Brix Home screen if your administrator has enabled them.

1. Open your browser and go to your organization's Stix and Brix URL
2. Choose your sign-in method:
   - Microsoft SSO — Click "Sign in with Microsoft" and use your company credentials (same as Outlook and Teams)
   - Google — Click "Sign in with Google" (first-time users require admin approval)
   - Email/Password — Enter your email and password directly
3. Complete multi-factor authentication if prompted

The available sign-in options depend on how your organization has configured Stix and Brix. Most organizations use Microsoft SSO as the primary method.

I see "No Access" after logging in. What do I do?

This means your account isn't mapped to your organization's tenant. Try these steps:
1. Verify you're using your company email (not a personal Microsoft or Google account)
2. If you signed in with Google, your account may be pending administrator approval — ask your admin to check User Management
3. Contact your administrator to confirm your email domain is mapped in Tenant Settings
4. If the issue persists, email support@nxtconstruction.ai with your email address and the error you see

I signed in with Google but it says "pending approval"

This is expected behavior. Unlike Microsoft SSO, Google sign-ins require manual administrator approval for security. Your account has been created but is in a pending state. Contact your administrator and ask them to approve your account. Once approved, you'll be able to access Stix and Brix immediately.

I get an SSO error when trying to sign in

SSO errors are typically caused by:
- Expired session — Close all browser tabs and try again
- Browser cache — Clear your browser cookies and cache, then retry
- MFA issues — Make sure your multi-factor authentication is up to date
- IT policy — Your organization's IT department may need to allow access to the Stix and Brix domain

If none of these solve the issue, contact your IT department or email support.

I see a blank or white screen after logging in

Try these troubleshooting steps:
1. Hard refresh the page (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac)
2. Clear browser cache and cookies
3. Try a different browser (Chrome, Edge, Safari, Firefox)
4. Check your internet connection
5. Disable browser extensions — some ad blockers can interfere with the app

Features

How does the AI Chat work?

The AI Chat is an assistant that searches your company's uploaded documents to answer questions in natural language. Ask it about policies, procedures, or any topic covered in your company's document library. The AI provides answers with citations so you can verify the source. See Documents and AI Chat for details.

Can I trust the AI's answers?

The AI answers are based on your company's uploaded documents and include citations to the source material. While the AI is generally accurate, you should:
- Check citations for important decisions
- Verify critical information with the appropriate department
- Report incorrect answers to your administrator so the source documents can be updated

How does Good News work?

Good News places you in a group of approximately 10 colleagues, named after the group owner. You share positive updates, personal wins, and celebrations with your group using text, photos, and emoji reactions. See Good News for details.

How do I submit a feature request?

1. Navigate to Feature Feedback on the Home screen
2. Select the product you want to provide feedback for
3. Check if a similar idea already exists (vote for it if so)
4. Click Submit Feature Request and fill in the details

See Feature Feedback for the full guide.

Where do I find the company calendar?

The company calendar is part of What's Happening. Click What's Happening on the Home screen, then select the Calendar tab to see pay dates, holidays, and company events.

Mobile and Installation

Can I use Stix and Brix on my phone?

Yes! Stix and Brix is a Progressive Web App (PWA) that works on any device with a modern browser — phones, tablets, and desktop computers. The interface automatically adapts to your screen size.

How do I install it on my home screen?

iPhone / iPad (Safari):
1. Open Stix and Brix in Safari
2. Tap the Share button
3. Select Add to Home Screen

Android (Chrome):
1. Open Stix and Brix in Chrome
2. Tap the three-dot menu
3. Select Add to Home Screen or Install App

Desktop (Chrome/Edge):
1. Open Stix and Brix in Chrome or Edge
2. Click the install icon in the address bar
3. Click Install

Does Stix and Brix work offline?

Stix and Brix requires an internet connection for most features since it communicates with servers in real time (chat, AI search, news feed). The PWA may cache some content for faster loading, but full offline mode is not currently supported.

Settings and Preferences

How do I enable dark mode?

Dark mode can be toggled from your profile or settings area. Some organizations may also set dark mode as the default through tenant branding settings.

Can I customize how the AI responds?

Yes! You can personalize AI behavior from Customize Responses (click the gear icon in the chat page top navigation bar):
- Model — Choose between Default (Sonnet 4.6), Sonnet 4.6, or Opus 4.6
- Tone — Default, Professional, Friendly, or Concise
- Response Length — Default, Short, or Detailed
- AI Role — Default, Subject Matter Expert, Teacher, or Quick Assistant
- Nickname — Set what the AI calls you
- Ask Clarifying Questions — Toggle whether the AI asks follow-up questions when your query is ambiguous
- Timezone — Set your timezone for accurate date and time references

See the Getting Started guide for the full list of AI preferences.

How do notifications work?

Stix and Brix sends notifications for:
- Good News — Comments on your posts
- Feedback — Status changes and comments on your requests

Notification delivery depends on your browser settings and whether you've installed the PWA. Make sure notifications are enabled in your browser for the best experience.

Administrator Questions

How do I get admin access?

Admin access is granted by an existing administrator. They can assign you to admin groups that control access to specific features (e.g., What's Happening Admin, Feedback Admin) or full admin access. Contact your organization's administrator to request access.

Can I give admin access to specific features only?

Yes. Stix and Brix supports feature-specific admin groups. For example, you can give someone access to manage What's Happening announcements without giving them full admin access. Contact your organization's administrator to configure feature-specific permissions.

Can we customize the portal's appearance?

Yes. Administrators can customize the company logo, primary and secondary colors, and enable dark mode through Branding and Administration.

How do I upload documents for the AI?

Administrators can upload PDFs, Word documents, and text files to the company document library. Once uploaded, documents are automatically processed and available for the AI to search and cite. See Document Management for step-by-step instructions.

Security and Privacy

Can I use Stix and Brix in Microsoft Teams?

Yes. Stix and Brix integrates with Microsoft Teams. When accessing the portal from within Teams, authentication uses a popup window instead of a browser redirect, and your Teams credentials are used automatically.

Is my data secure?

Yes. Stix and Brix is built on AWS with enterprise-grade security:
- Authentication — Microsoft SSO, Google, or email/password with multi-factor authentication support
- Encryption — All data encrypted in transit (HTTPS) and at rest
- Access Control — Role-based permissions and tenant isolation
- Infrastructure — Hosted on secure AWS services (Cognito, API Gateway, S3, Lambda)

Does the AI have access to my personal data?

The AI only searches documents that your administrator has uploaded to the company document library. It does not have access to your personal files, email, or other private data. Your AI chat conversations are stored securely and used only to provide the conversation history feature.

Are my personal documents visible to others?

If your organization has the My Docs feature enabled, personal documents you upload are only searchable by you. They are not visible to other employees or administrators.

Getting Help

How do I contact support?

You can reach the support team through any of these channels:
- Email: support@nxtconstruction.ai
- Submit a Ticket: Use the Submit Ticket option in Stix and Brix
- Help Center: Browse articles in the Knowledge Base for self-service answers

How do I report a bug?

If you encounter a bug or unexpected behavior:
1. Take a screenshot of the issue
2. Note the steps to reproduce it
3. Submit a ticket or email support@nxtconstruction.ai with the screenshot and steps

You can also submit the issue as a feedback request through the Feature Feedback.

What is Stix and Brix? — Product overview and feature summary
Getting Started with Stix and Brix — Complete onboarding guide
Documents and AI Chat — Using the AI knowledge base
Branding and Administration — Customize your portal's appearance and admin settings

Still have questions? Contact our support team at support@nxtconstruction.ai