Submit a Support Ticket

If you encounter a problem or need assistance, you can submit a support ticket directly from within Stix and Brix. Your ticket is sent to the NXT support team via Zendesk, and you'll receive a confirmation with a ticket ID and a direct link to track your request.

Accessing the Support Form

1. Navigate to the Submit Support Ticket page from the dashboard or menu
2. The form appears with two fields: Subject and Description

Submitting a Ticket

1. Fill in the form:

   Field	Required	Notes
   Subject	No	Brief summary of your issue. If left blank, a subject will be generated automatically.
   Description	Yes	Describe your issue in detail. Include: what you were trying to do, what happened, and any error messages you saw.

2. Click Submit Ticket
3. Wait for the confirmation — the button shows "Submitting..." while processing

After Submitting

On success, a green confirmation box appears showing:

• "Ticket Submitted Successfully!" — your ticket has been created
• Ticket ID — a reference number for your request
• "View ticket in Zendesk" — a link to track your ticket in the Zendesk portal

From here you can:

• Submit Another Ticket — clears the form for a new submission
• Return to Dashboard — goes back to the Home screen

Tips for Effective Tickets

• Be specific — "The PDF download button doesn't work on the report page" is better than "Something is broken"
• Include steps to reproduce — what did you click? what page were you on?
• Mention error messages — copy and paste the exact text of any error you saw
• Note your browser — Chrome, Firefox, Safari, and which version if you know it

Troubleshooting

Ticket submission fails

Solutions:

• Make sure the Description field is not empty — it's required
• Check your internet connection
• If the error persists, email [e-mail] directly

Related Articles

• Stix and Brix FAQ
• Getting Started with Stix and Brix

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Need help? Contact our support team at [e-mail]