GrndCtrl Frequently Asked Questions – NXT Construction Support

Find quick answers to common questions about GrndCtrl. Can't find what you're looking for? Contact us at support@nxtconstruction.ai.

General Questions

What is GrndCtrl?

GrndCtrl is the employee portal built by NXT Construction Technologies. It provides a single hub for company news, AI-powered document search, team messaging, employee recognition, resource links, and feedback — all accessible through your web browser.

Who is GrndCtrl for?

GrndCtrl is for all employees in your organization. Every team member gets access to the portal's features using their existing company credentials (Microsoft, Google, or email/password depending on your organization's configuration).

Does GrndCtrl cost anything?

GrndCtrl is provided by your organization as part of its NXT Construction Technologies subscription. There is no separate cost for individual employees.

What other products does NXT Construction offer?

NXT Construction Technologies builds several products for the construction industry:

NSPEC — AI-powered field report and inspection platform
NSPEC-X — Quick Procore observation entry tool
SuperClear AI — AI-powered building envelope defect detection
GrndCtrl — Employee portal (this product)

You can access some of these products directly from the GrndCtrl Home screen if your administrator has enabled them.

Sign-in starts with your email address, not with a choice of buttons.

Go to app.grndctrl.ai.
Type your work email in the Email field and click Continue.
GrndCtrl checks your email's domain and shows the right next step:
- If your organization uses single sign-on — you get Continue with your provider (for example, Continue with Microsoft (BECI)), plus Sign in with a password instead and Use a different email.
- If it does not — you go straight to a password form.
Complete multi-factor authentication if your provider asks for it.

First time in with a temporary password? You will be asked to set a permanent one before you can continue. It needs at least 8 characters, with upper and lower case, a number, and a symbol.

See Getting Started with GrndCtrl for the full walkthrough.

I see "No Access" after logging in. What do I do?

This means your account isn't mapped to your organization's tenant. Try these steps:

Verify you're using your company email (not a personal Microsoft or Google account).
If you signed in with Google, your account may be pending administrator approval — ask your admin to check User Management.
Contact your administrator to confirm your email domain is mapped in Tenant Settings.
If the issue persists, email support@nxtconstruction.ai with your email address and the error you see.

I signed in with Google but it says "pending approval"

This is expected behavior. Unlike Microsoft SSO, Google sign-ins require manual administrator approval for security. Your account has been created but is in a pending state. Contact your administrator and ask them to approve your account. Once approved, you'll be able to access GrndCtrl immediately.

I get an SSO error when trying to sign in

SSO errors are typically caused by:

Expired session — Close all browser tabs and try again.
Browser cache — Clear your browser cookies and cache, then retry.
MFA issues — Make sure your multi-factor authentication is up to date.
IT policy — Your organization's IT department may need to allow access to the GrndCtrl domain.

If none of these solve the issue, contact your IT department or email support.

I see a blank or white screen after logging in

Try these troubleshooting steps:

Hard refresh the page (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac).
Clear browser cache and cookies.
Try a different browser (Chrome, Edge, Safari, Firefox).
Check your internet connection.
Disable browser extensions — some ad blockers can interfere with the app.

Features

How does the AI Chat work?

The AI Chat is an assistant that searches your company's uploaded documents to answer questions in natural language. Ask it about policies, procedures, or any topic covered in your company's document library. The AI provides answers with citations so you can verify the source. See Documents and AI Chat for details.

Can I trust the AI's answers?

The AI answers are based on your company's uploaded documents and include citations to the source material. While the AI is generally accurate, you should:

Check citations for important decisions.
Verify critical information with the appropriate department.
Report incorrect answers to your administrator so the source documents can be updated.

How does Good News work?

Good News places you in a group of approximately 10 colleagues, named after the group owner. You share positive updates, personal wins, and celebrations with your group using text, photos, and emoji reactions. See Good News for details.

How do I submit a feature request?

Open Feedback — click the Apps button in the header and choose it.
Select the product you want to provide feedback for.
Check if a similar idea already exists (vote for it if so).
Click Share feedback and fill in the details.

See Feedback Portal for the full guide.

Where do I find the company calendar?

On your Home screen, use the Calendar widget and click Open →. If the What's Happening widget is on your Home screen instead, its Calendar button goes to the same place. The calendar shows pay dates, holidays, and company events.

It is not in the Apps button. Unlike most pages, the calendar has no entry there — it is reached from Home. If neither widget is on your Home screen, ask your administrator to add one.

It is not a tab of What's Happening. The two are related — the calendar is delivered by the What's Happening app, so they are enabled together — but the calendar is its own page. See Company Calendar.

Mobile and Installation

Can I use GrndCtrl on my phone?

Yes! GrndCtrl is a Progressive Web App (PWA) that works on any device with a modern browser — phones, tablets, and desktop computers. The interface automatically adapts to your screen size.

How do I install it on my home screen?

Open GrndCtrl in your browser, then use your device's install option — Add to Home Screen on iPhone and iPad, Install App or Add to Home Screen on Android, and the install icon in the address bar on desktop Chrome or Edge. Step-by-step for each device: Getting Started with GrndCtrl.

Does GrndCtrl work offline?

GrndCtrl requires an internet connection for most features since it communicates with servers in real time (chat, AI search, news feed). The PWA may cache some content for faster loading, but full offline mode is not currently supported.

Settings and Preferences

How do I enable dark mode?

Dark mode can be toggled from your profile or settings area. Some organizations may also set dark mode as the default through tenant branding settings.

Can I customize how the AI responds?

Yes. Open a chat page, click the gear icon in the top navigation bar to open Customize Responses, and you get eleven settings: which model answers you, how hard it thinks, the tone and length of its answers, the role it plays and the role you play, what you each call one another, whether it asks clarifying questions, a standing instruction applied to every conversation, and your timezone.

Click Apply to save. Cancel discards your edits, and Reset to Defaults puts everything back after a confirmation.

Each setting and its options are described in Customizing AI Responses.

How do notifications work?

GrndCtrl sends notifications for:

Good News — Comments on your posts.
Feedback — Status changes and comments on your requests.

Notification delivery depends on your browser settings and whether you've installed the PWA. Make sure notifications are enabled in your browser for the best experience.

Administrator Questions

How do I get admin access?

Admin access is granted by an existing administrator. They can assign you to admin groups that control access to specific features (e.g., What's Happening Admin, Feedback Admin) or full admin access. Contact your organization's administrator to request access.

Can I give admin access to specific features only?

Yes. GrndCtrl supports feature-specific admin groups. For example, you can give someone access to manage What's Happening announcements without giving them full admin access. Contact your organization's administrator to configure feature-specific permissions.

Can we customize the portal's appearance?

Yes. Administrators can customize the company logo, primary and secondary colors, and enable dark mode through Branding and Administration.

How do I upload documents for the AI?

Administrators can upload PDFs, Word documents, and text files to the company document library. Once uploaded, documents are automatically processed and available for the AI to search and cite. See Document Management for step-by-step instructions.

Security and Privacy

Can I use GrndCtrl in Microsoft Teams?

Yes. GrndCtrl integrates with Microsoft Teams. When accessing the portal from within Teams, authentication uses a popup window instead of a browser redirect, and your Teams credentials are used automatically.

Is my data secure?

Yes. GrndCtrl is built on AWS with enterprise-grade security:

Authentication — Microsoft SSO, Google, or email/password with multi-factor authentication support.
Encryption — All data encrypted in transit (HTTPS) and at rest.
Access Control — Role-based permissions and tenant isolation.
Infrastructure — Hosted on secure AWS services (Cognito, API Gateway, S3, Lambda).

Does the AI have access to my personal data?

The AI only searches documents that your administrator has uploaded to the company document library. It does not have access to your personal files, email, or other private data. Your AI chat conversations are stored securely and used only to provide the conversation history feature.

Are my personal documents visible to others?

If your organization has the My Docs feature enabled, personal documents you upload are only searchable by you. They are not visible to other employees or administrators.

Getting Help

How do I contact support?

You can reach the support team through any of these channels:

Email: support@nxtconstruction.ai
Submit a Ticket: Use the Submit Ticket option in GrndCtrl.
Help Center: Browse articles in the Knowledge Base for self-service answers.

How do I report a bug?

If you encounter a bug or unexpected behavior:

Take a screenshot of the issue.
Note the steps to reproduce it.
Submit a ticket or email support@nxtconstruction.ai with the screenshot and steps.

You can also submit the issue as a feedback request through the Feature Feedback.

What is GrndCtrl? — Product overview and feature summary
Getting Started with GrndCtrl — Complete onboarding guide
Documents and AI Chat — Using the AI knowledge base
Branding and Administration — Customize your portal's appearance and admin settings
Why Can't I See This Page? — "Access Denied", missing pages, and what to ask your administrator
Submit a Support Ticket — Raising a support request and tracking its status

Still have questions? Contact our support team at support@nxtconstruction.ai