Login and Access Issues

Most login problems in nSpec come down to one of a few causes: a typo in the email, an SSO redirect issue, an expired session, or a missing permission. This article walks through the most common login and access issues and how to resolve each one.

How nSpec Login Works

nSpec uses a two-step sign-in:

1. You enter your email address and click Verify Email
2. nSpec checks whether your account uses Microsoft SSO or a regular nSpec password
3. SSO accounts get redirected to the Microsoft sign-in page; non-SSO accounts see a password field appear on the same screen
4. After successful authentication, you're sent to the dashboard (or, on Procore tenants, to the Procore login screen first)

My email is not recognized

Problem: The Verify Email step says your email isn't valid or doesn't exist.

Solutions:

• Check the spelling of your email — typos in the domain are easy to miss
• Make sure you're using the email your administrator used when creating your account, not a personal email
• Confirm the account exists by asking your administrator to look you up in the Employees screen
• If you have multiple email addresses with your organization, try the others

Microsoft SSO redirect doesn't work

Problem: You enter your email, get redirected to Microsoft, but the sign-in fails or you end up back on the nSpec login screen.

Solutions:

• Sign in to outlook.office.com or another Microsoft service first to confirm your Microsoft account is working
• Clear your browser's cookies for nSpec and Microsoft, then try again
• Try a different browser (Chrome, Edge, or Safari)
• If your organization uses MFA, complete the second factor when prompted
• If you're on Safari/iPad and the page just keeps showing a spinner, refresh — recent fixes improved iPad SSO redirect handling but stale tabs may still need a refresh
• Confirm with your administrator that your nSpec account is configured as SSO (not non-SSO)

I forgot my nSpec password (non-SSO accounts)

Problem: You can't remember your password.

Solutions:

• On the sign-in page, enter your email and click Verify Email. When the password field appears, click Forgot Password?
• Follow the email instructions to reset your password
• If you don't receive the reset email within 5 minutes, check your spam folder
• If still nothing, ask your administrator to reset your password from the Edit Employee modal (they can click "Set Password" on your record)

SSO users cannot use Forgot Password. If you sign in with Microsoft SSO, password reset happens through your Microsoft account, not through nSpec. The Forgot Password link only appears for non-SSO accounts.

My session expired or I keep getting signed out

Problem: nSpec keeps asking you to sign in, even after a few minutes of activity.

Solutions:

• Sign out completely and sign back in to refresh your session
• Clear cookies for nSpec specifically (not all sites)
• Check your browser's privacy settings — strict tracking protection can interfere with session cookies
• If you're on a shared computer, make sure another tab isn't signing you out
• For Procore tenants, your nSpec session and your Procore session are separate. If only the Procore part is failing, see Procore Permissions Guide.

"Access denied" when opening a screen or item

Problem: You can sign in but can't open a specific screen or perform an action.

Solutions:

• This is a permissions issue. Your role doesn't grant access to that feature.
• Ask your administrator to check your role in the Employees screen and assign a role with the appropriate permission
• Common cases: View Clients (VC), View Employees (VE), View Analytics, Delete Projects (DPROJ)
• See Roles and Permissions for the full permission list

I think my account is locked or deactivated

Problem: Sign-in fails and you suspect your account is disabled.

Solutions:

• Ask your administrator to open the Employees screen and check the Is Active checkbox on your record. If it's unchecked, ask them to reactivate you.
• If your administrator confirms you're active and the issue persists, contact [e-mail]

Procore login required but the button doesn't work

Problem: You're a Procore tenant user and the Procore Authentication Required screen won't sign you in.

Solutions:

• Make sure you have a Procore account on the same email or one your Procore admin has linked
• Try signing in to app.procore.com directly first to confirm your Procore credentials work
• Clear cookies and try again
• If you keep getting "access denied" from Procore, check your Procore permissions — see Procore Permissions Guide

I see a blank screen after signing in

Problem: Sign-in succeeds but the dashboard doesn't load.

Solutions:

• Refresh the page
• Try a different browser (Chrome, Edge, or Safari recommended)
• Clear browser cache and reload
• Disable browser extensions (especially ad blockers and privacy extensions) that might interfere with the app
• Open the browser console (F12) and check for errors — they may give a clue about what's failing

I never received my invitation email

Problem: Your administrator created your account but you can't find the invite email.

Solutions:

• Check your spam/junk folder
• Ask your administrator to resend by opening your Edit Employee modal and clicking Send Invite (or Set Password for non-SSO)
• Verify the email address on your account is spelled correctly
• For SSO accounts: confirm the email is on a domain registered with your Microsoft tenant

Browser compatibility

nSpec is tested and supported on:

• Google Chrome (latest version) — recommended
• Microsoft Edge (latest version)
• Safari (latest version, especially for iPad users)

Internet Explorer is not supported. Older browser versions may have compatibility issues — keep your browser up to date.

Related Articles

• Getting Started with nSpec
• Managing Employees in nSpec
• Roles and Permissions
• Procore Permissions Guide

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Still can't sign in? Contact our support team at [e-mail] with your email address and a description of what's happening.