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Performance Issues

Carlos Camacho
Updated

This guide helps you resolve performance issues in NSPEC. If the app or website is running slowly, freezing, or crashing, follow these troubleshooting steps.

NSPEC Running Slowly

Common Causes

  • Slow internet connection
  • Browser cache full
  • Too many browser tabs open
  • Outdated browser version
  • Large amount of data loading
  • Device running low on memory

Quick Fixes

  1. Check your internet connection
    • NSPEC requires stable broadband connection
    • Run a speed test at speedtest.net
    • Minimum recommended: 5 Mbps download
  2. Refresh the page
    • Press F5 or click the refresh button
    • This clears temporary data and reloads
  3. Close unnecessary tabs
    • Each tab uses memory and resources
    • Close tabs you're not actively using
  4. Clear browser cache
    • Old cached data can slow performance
    • See browser-specific instructions below

Browser Performance Issues

Clear Browser Cache

Google Chrome:

  1. Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
  2. Select "All time" for time range
  3. Check "Cached images and files"
  4. Click "Clear data"
  5. Restart Chrome

Safari:

  1. Go to Safari → Preferences → Privacy
  2. Click "Manage Website Data"
  3. Search for "nspec" and remove
  4. Restart Safari

Firefox:

  1. Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
  2. Select "Everything" for time range
  3. Check "Cache"
  4. Click "Clear Now"

Microsoft Edge:

  1. Press Ctrl+Shift+Delete
  2. Select "All time"
  3. Check "Cached images and files"
  4. Click "Clear now"

Update Your Browser

NSPEC works best with the latest browser versions:

  • Chrome - Settings → About Chrome → Update
  • Safari - Updates through macOS System Preferences
  • Firefox - Help → About Firefox → Update
  • Edge - Settings → About Microsoft Edge → Update

Disable Browser Extensions

Browser extensions can interfere with NSPEC:

  1. Try opening NSPEC in an incognito/private window
  2. If it works better, an extension is likely causing issues
  3. Disable extensions one by one to identify the culprit
  4. Common problematic extensions: ad blockers, VPNs, security tools

Try a Different Browser

If issues persist, try a different browser:

  • Chrome (recommended)
  • Firefox
  • Safari (Mac)
  • Edge

Mobile App Performance

iOS App Running Slowly

Solutions:

  1. Force close and reopen
    • Swipe up from bottom and swipe away the app
    • Wait 10 seconds, then reopen
  2. Clear app cache
    • Open NSPEC → Settings → Clear Cache
    • This removes temporary data
  3. Check storage space
    • Settings → General → iPhone Storage
    • NSPEC needs at least 500MB free
  4. Update the app
    • Open App Store → Updates
    • Install latest NSPEC version
  5. Restart your device
    • Power off completely, wait 30 seconds, power on

Reduce Data Load

  • Remove downloaded inspections you no longer need
  • Work with fewer photos per observation
  • Archive completed projects

Pages Not Loading

Blank Page or Endless Loading

Problem: Page shows blank or loading spinner never stops.

Solutions:

  1. Wait 30 seconds - Large datasets take time to load
  2. Refresh the page - Press F5 or click refresh
  3. Check internet connection - Verify you're online
  4. Clear cache and retry - Cached data may be corrupted
  5. Try incognito mode - Rules out extension issues

Specific Page Not Loading

Problem: One specific page won't load but others work.

Solutions:

  • The page may have a large amount of data - wait longer
  • Try accessing from a different route (e.g., search instead of navigation)
  • Check if you have permission to view that content
  • Contact support with the specific page URL

App Crashes

Browser Crashes/Freezes

Solutions:

  1. Reduce open tabs - Too many tabs use memory
  2. Restart browser - Close all windows, reopen
  3. Update browser - Use latest version
  4. Check system resources - Close other applications
  5. Restart computer - Fresh start clears memory

Mobile App Crashes

Problem: NSPEC app closes unexpectedly.

Solutions:

  1. Update to latest version
    • Crashes are often fixed in updates
  2. Free up storage space
    • Low storage causes crashes
    • Delete unused apps or photos
  3. Reinstall the app
    • Delete and reinstall from App Store
    • Note: Ensure all data is synced before deleting
  4. Update iOS
    • Settings → General → Software Update

System Requirements

Web Browser Requirements

Requirement Minimum Recommended
Browser Chrome 90+, Firefox 90+, Safari 14+, Edge 90+ Latest version of any supported browser
Internet 5 Mbps download 25+ Mbps download
RAM 4 GB 8+ GB
JavaScript Enabled Enabled
Cookies Enabled Enabled

Mobile App Requirements

Requirement iOS
Operating System iOS 14.0 or later
Storage 500 MB free minimum
Devices iPhone, iPad

Getting Help

If performance issues persist after trying these solutions:

Information to Provide

  • Browser/app version
  • Device type and OS version
  • Internet speed (run a speed test)
  • When the issue started
  • Steps to reproduce the problem
  • Screenshot or screen recording of the issue

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