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Report Generation Issues

Carlos Camacho
Updated

This guide helps you resolve issues with generating, viewing, or exporting reports in NSPEC. Follow these troubleshooting steps if your reports aren't generating correctly.

Report Not Generating

Common Causes

  • Required fields not completed
  • Photos still uploading/processing
  • Large number of photos or observations
  • Network connectivity issues
  • Browser compatibility issues

Solutions

  1. Check all required fields are completed
    • Review the inspection for any missing required data
    • Ensure date, inspector, and project are set
    • Fill in any mandatory custom fields
  2. Ensure all photos are uploaded
    • Check for any pending photo uploads
    • Wait for upload progress to complete
    • Look for upload error indicators
  3. Try a different report template
    • If available, select a different template
    • This helps isolate template-specific issues
  4. Generate a smaller test report
    • Create a test inspection with minimal data
    • If it generates, the issue may be with data volume
  5. Refresh and retry
    • Refresh the browser page
    • Try generating the report again

Report Loading Slowly

Why Reports May Load Slowly

  • Large number of photos (50+ images)
  • High-resolution photos
  • Many observations or checklist items
  • Slow internet connection
  • Server processing complex data

How to Improve Report Speed

  1. Reduce photo count
    • Include only essential photos
    • Remove duplicate or similar images
  2. Optimize photo size
    • NSPEC automatically compresses photos
    • Very large original files may still slow processing
  3. Use a faster connection
    • Connect to WiFi instead of cellular
    • Try a different network
  4. Wait for off-peak hours
    • Server load may be lower during off-peak times

Missing Data in Reports

Data Not Appearing in Report

Problem: Observations, photos, or other data missing from generated report.

Possible Causes:

  • Data not saved before generating report
  • Data hasn't synced to server
  • Report template doesn't include that section
  • Conditional sections not triggered

Solutions:

  1. Save all changes - Ensure you've saved the inspection
  2. Check sync status - Verify all data has synced
  3. Refresh the inspection - Reload to get latest data
  4. Verify template settings - Ensure template includes expected sections
  5. Regenerate the report - Try generating again

Wrong Data in Report

Problem: Report shows incorrect or outdated information.

Solutions:

  1. Verify you're viewing the correct inspection
  2. Check that all edits have been saved
  3. Clear browser cache and regenerate
  4. Ensure you have the latest version (not a cached copy)

Photo Issues in Reports

Photos Not Showing

Problem: Photos appear as broken images or don't load.

Solutions:

  • Wait for all photos to finish uploading
  • Check for upload errors on specific photos
  • Try re-uploading failed photos
  • Regenerate the report after uploads complete

Photos in Wrong Order

Problem: Photos appear in unexpected order in report.

Solutions:

  • Reorder photos in the observation before generating
  • Check if report template has specific ordering rules

Poor Photo Quality in Report

Problem: Photos appear blurry or low quality in PDF.

Solutions:

  • Original photo quality affects report quality
  • Ensure photos are taken with adequate lighting
  • Check camera settings on your device
  • Photos are compressed for performance - some quality loss is normal

Export Problems

PDF Not Downloading

Problem: PDF download doesn't start or fails.

Solutions:

  1. Check browser pop-up settings - Allow pop-ups for NSPEC
  2. Check downloads folder - File may have downloaded already
  3. Try a different browser - Some browsers handle downloads differently
  4. Right-click and "Save As" - Manual download option

Excel Export Issues

Problem: Excel export fails or data is incorrect.

Solutions:

  • Ensure you have permission to export data
  • Check that the export feature is enabled for your account
  • Try exporting a smaller date range
  • Contact support if exports consistently fail

Word Export Formatting Issues

Problem: Word document has formatting problems.

Solutions:

  • Open in Microsoft Word (not other word processors)
  • Allow document to fully load before editing
  • Some custom formatting may not translate perfectly

Report Email Delivery Issues

Report Email Not Received

Problem: Recipient didn't receive the report email.

Solutions:

  1. Check spam/junk folder - Emails may be filtered
  2. Verify email address - Confirm correct address in distribution list
  3. Check distribution list settings - Ensure recipient is included
  4. Contact recipient's IT - Their email system may block external emails

Attachment Issues

Problem: Report attachment missing or won't open.

Solutions:

  • Very large reports may be sent as links instead of attachments
  • Check email size limits - some systems block large attachments
  • Try downloading from the NSPEC platform directly

Getting Help

If report issues persist:

Information to Provide

  • Inspection ID or report number
  • Project name
  • Screenshot of any error messages
  • Report type/template being used
  • Browser and version
  • Steps to reproduce the issue

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